How to retrieve Motif plugin logs

Last updated: June 3, 2026

Motif plugins write log files to the system temp directory. This can help identify and triage problems, bugs, and errors.

How to retrieve logs

  1. Navigate to the Motif plugin directory

    • Open Windows Explorer

    • Copy and paste the following directory path: %temp%\Motif\

  1. Navigate to the specific app type and version

    • For example, if the desired app type and version is Revit 2025 the directory path might look something like this: C:\Users\username\AppData\Local\Temp\Motif\Revit2025

  1. Find any logs from the day you saw the error and send to Motif Support

    • The log files (*.log) should be small enough to drag-and-drop into an email to support@motif.io

    • .json files can be ignored

Advanced: How to enable detailed logs

When diagnosing difficult errors or crashes, Motif Support may ask you to enable detailed logging. This captures more granular information that can help us identify the root cause of the issue.

  1. Download the logging configuration file

  2. Navigate to the appropriate folder for your application and place the NLog.config file there:

    • For Revit: C:\Users\[username]\AppData\Local\MotifPlugins\[version]\Revit[Release]

    • For Rhino: C:\Users\[username]\AppData\Local\MotifPlugins\[version]\Rhino[Release]

  3. Replace [username] with your Windows username, [version] with your Motif version number, and [Release] with your application version.

  4. After placing the configuration file, restart your application and reproduce the crash or error.

  5. Locate the detailed log file. The detailed log will be saved to:C:\Users\[username]\AppData\Local\Temp\Motif\

  6. Look for a file named [AppName]Plugin.[Date].log

  7. Share the log file with the Motif Support team at support@motif.io for analysis.

Note: The configuration file location (step 2) is different from the log output location (step 4).

Need help? Reach out to us at community.motif.io